Terms and Conditions

Terms and Conditions


You can order products by:

– telephone: 01/6187-882, 6187-883, Monday-Friday from 8am to 4pm
– telefax: 01/6187-000
– e-mail: prodaja@fiv.hr
– via web shop

Free delivery:

for orders:
– more than 400,00 kn (excluding VAT)
– in Zagreb within 24h
– more than 1000,00 kn (excluding VAT)
– outside Zagreb
– more than 1500,00 kn – rest of the country

Payment methods:

– transfer
– invoice (with additional discount depending on the amount of the order)
– deferred payment (with special agreement and conditions, and payment guarantee)

Additional information:

– repeated customers have special discounts and conditions (agreement on deferred payment, and notifications of special promotional prices)
– prices on the web are wholesale, without VAT
– complaints for delivered goods are accepted within 3 days
– when returning – goods must be returned in the original packaging
– for smaller orders the goods are delivered at the expense of the buyer
Min. wholesale invoice is 200,00 kn + VAT.

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